FREQUENTLY ASKED QUESTIONS
ONLINE SELF STUDY TRAINING
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Do you accept invoicing for online courses?
Our online courses can only be purchased from our website with a credit card payment. We do not accept invoicing for online courses. Payments for all online courses must be made prior to the course being issued to the participants. How do I purchase your ONLINE Joint Health and Safety Committee training course?
What happens if I fail one of the 3 JHSC exams?
The likelihood of anyone failing the JHSC exams is very-very low. If for any reason you do not achieve the required 80% mark one each exam - you will have up to 3 attempts to correct your answers. We will email you during the marking process to let you know which answers need to be studied more and corrected. In reality, no one fails the course. Does your ONLINE Joint Health and Safety Committee Training meet with BC OHS regulation requirements? Yes our online Joint Health and Safety Committee Trainings meets and exceeds all WorkSafeBC JHSC OHS Regulation requirements. This course is equivalent to the 8 hours member training required by WorkSafeBC regulations. Is there a time limit to complete the ONLINE Joint Health and Safety Committee training course? This a self study course, with no instructor, and there is no time limit to complete this course. Once you have complete the 3 exams, please either scan the exams and email them to us for marking or if you do not have a scanner you can take pictures of each exam page and email them to us. Do you offer the 8 Hour Joint Health and Safety Committee course in classroom with an instructor? Yes we do. Our 8 hour JHSC certification course will be conducted by one of our qualified instructors. Each course will be conducted via ZOOM web platform training. You can have each participant access a PC or have your team situated in a classroom and project us from an audio/video setup. The classroom course is scheduled from 8:00 am to 4:00 pm. There will be 1 x 15 min break in the morning - 30 min lunch break - 1 x 15 min break in the afternoon. The cost to conduct this course is $1695.00 + GST. You can have in between 2 to 12 participants attend. Each additional participant (> 10) will cost an additional $49.95 per person. Please contact us for available dates so we can schedule you in for the training seminar. Who needs the 8 hour Joint Health and Safety Committee training in BC? As per WorkSafeBC regulations, any employer in BC who has 20 or more workers employed (overall within their entire business) must have a functioning Joint Health and Safety Committee in place. ALL NEW MEMBERS OF YOUR COMMITTEE MUST BE TRAINED AND CERTIFIED. A Minimum of 4 members must be present at your monthly JHSC meeting. All members must be certified and trained. It is recommended to also train 1 to 2 alternates in case other members are absent. 50% can be management reps and 50% can be employee reps. You cannot have more management reps on your committee than employee reps. Employee Reps must be elected by the workers. Your Joint Health and Safety Committee must meet together at a minimum of once per month. Can Greystone Safety invoice our company for the ONLINE Joint Health and Safety Committee Training? We will provide your company with an invoice only if you have 15 or members who require the training. If you have less than 15 participants, then payment for the online JHSC course must be made by credit card from our website or over the phone with us. Invoice payments are due within 20 days from the date of the invoice by cheque or credit card. All late payments will be subject to a 3.5% weekly late payment interest charge. How do I get certified with your online mobile equipment training (i.e. fork lift, aerial lift, etc)?
All our mobile equipment online certification courses are CSA approved training courses which is a OHS regulation requirement for each province across Canada. OHS regulations in all provinces across Canada follow the CSA standards for mobile equipment operation. Upon successful completion of any of our mobile equipment online courses, a certificate of completion will be available to download and print immediately. You will receive your complete and full certification after the theory portion of the course. However in order to finalize your certification, a practical evaluation needs to be completed at some point. So how is this done through an online course? It's quite easy actually. Once you complete the theory portion of the course, a practical evaluation checklist will be provided to you to download. You will provide this checklist to any supervisor across Canada (i.e. your current employer or future employer) and he/she can provide you with the practical evaluation (instructions are provided on how to do so and so is a complete easy to follow checklist). Once the practical portion of the course is completed by your Supervisor - keep the completed and signed checklist with you for record keeping. The practical evaluation should take no more than 30 to 35 minutes. Here is a complete list of CSA approved mobile equipment online certification courses we offer: FORK LIFT OPERATOR BOOM LIFT AND MAN LIFT OPERATOR SCISSOR LIFT OPERATOR Are Greystone Safety's online safety courses compliant in BC? Yes all our courses are up to date with the latest CSA standards and WorkSafeBC Provincial Occupational Health and Safety Regulations. As standards and regulations change we continuously update our courses accordingly. View a complete directory of our online safety training courses HERE. Does Greystone Safety offer classroom based training courses with an instructor? Yes, we do offer classroom courses which are conducted by a qualified instructor. All our classroom training courses are conducted via web training using the ZOOM platform. Each student will either require access to a PC with strong internet connection or you can situate the students in a classroom and project us from a TV/Projector. We require a minimum of 6 participants per course. Further discounts will be applied for courses with more than 6 participants attending. All 8 hour courses come with 2 x 15 minutes breaks and a 30 minute lunch break. All 4 hour courses come with 1 x 15 minute break. Course time lengths can be reduced at the request of the client. View a complete directory of our classroom safety training courses HERE. Pricing for classroom courses differ from online training pricing. CONTACT US for a quote. Is it safe for customers to purchase your online safety courses directly from your website? We take the utmost precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. This information is used to process your orders in a secure manner, to keep you updated on your orders and to personalize your shopping experience. How do I order a single or numerous courses from your online platform? Please view the following video: Can I pay for the online safety course(s) over the phone? Yes, but only for large groups. We also do provide further group discounts for 25 or more participants. Even though our online purchasing system is a very secure platform, you do have the option of paying for your course over the phone. What forms of payment do you accept? If you purchase your course(s) through our website purchasing platform, we can only accept credit card payment. We accept the following credit cards: Visa, Mastercard, American Express, Discover and JCB. We also accept credit card payments over the phone for 25 or more participants. I don't have time to finish my course today, can I leave and come back to complete my course? Yes, can you leave your course at anytime without worrying about losing your progress. Your progress will be saved by our system as soon as you log out. Upon completion of the course, can the course certificates be printed? Yes, when you pass your final exam successfully, you can download and print your certificate immediately. What kind of computer do I need to take your online courses? To take our courses, we recommend using the latest version of your favorite browser (Internet Explorer, Mozilla Firefox or Google Chrome) on your PC or Mac computer. You will also need access to a printer, as your certificate can be printed upon successful course completion, and there are resource documents you may wish to print before you begin your course. Do I have to take an exam at the end of the online course? Yes. All of our courses are competency-centered, meaning that learners must complete an assessment(s) of some type (i.e. Exam) in order to demonstrate an adequate level of understanding of the topics presented throughout the course. This provides a tremendous level of due diligence which is required to ensure that reasonable precautions are taken for the safety and health of the learner. What if I fail or don't do well on the exam? A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course up to three times in efforts to achieve the pass mark. So in reality, no one ever fails a course. Do you provide group discounts for businesses? Yes, group discounts are available for groups of 25 or more. Please EMAIL US prior to your purchase to receive your discounted price. Do the online course certificates have an expiry date? Yes, all of our online courses are valid for up to 2 or 3 years depending on the course. You will need to retake the course after a 2 or 3 year period. What is your refund policy? Returns & Refunds As all of our products are digital software, delivered instantly once payment is received, it is impossible for you to return a product to us for a refund. There are no refunds on digital products. However, we do allow our customers to review their provided programs for a period of 30 days, and if within these 30 days they find any errors in our documents, we will do our utmost best to correct the situation for you. We will make all required corrections to your program, within 5 business days, at no extra cost to our client. Our main objective here at Greystone Safety Services is your absolute satisfaction with our product, and to ensure this we will take every possible step to correct the situation for you until you are 100% satisfied. Any errors found in our documents can be immediately reported to (604) 259-8020 or [email protected] and one of our representatives will do their utmost best to ensure your complete satisfaction. Who do I contact if I need assistance with online registration or payment? Contact our customer support at [email protected] or call customer service (604) 259-8020. |
