Online Workplace Violence Training BC

COURSE OVERVIEW:
All employees in BC have the right to expect a workplace that promotes safety from violence, threats and harassment. Working for an organization which deals with the public each and every day, employees are going to encounter situations involving unpredictable behaviour. Within this course, the entire spectrum of workplace violence is covered, focusing particularly on the ways in which employees can identify the potential for workplace violence, attempt to defuse it, and respond to it should it unfortunately occur.

COURSE OBJECTIVES:

• The importance of Prevention of Workplace Violence training
• The importance of knowing the Provincial & Federal legislation concerning workplace violence prevention
• The six components for evaluating a developing situation
• The importance of the four core principals of effective communication
• The importance of understanding ‘State of Mind’
• The five stages of a build-up to a potential assault
• Dealing with telephone hostility
• Effective conflict resolution techniques
• The importance of managing your own reaction
• The importance of effective memory, perception and observation techniques
• The importance of recognizing ‘emotionally disturbed persons’
• The importance of developing Active Listening Skills
• The importance of developing Active Listening Skills

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Workplace Violence Training. The first step in preventing workplace violence is conducting a risk assessment. If the assessment shows that there is a risk of violence, the employer must develop and implement a workplace violence prevention program. A workplace violence prevention program should be part of your overall health and safety program. It should be developed and implemented in co-operation with the joint health and safety committee or worker health and safety representative. The nature and extent of the program should be based on the results of the risk assessment. The possibility of violence in the workplace in BC is an unfortunate reality. Employees who experience violence in the course of their work are covered under the WorkSafeBC Regulations in BC, and employers must provide a workplace as safe from the threat of violence as possible. 

​The sections of the Occupational Safety and Health Regulation in BC on violence in the workplace address workers’ protection from work-related threats and assaults. These sections of the Regulations require that you determine if there is a risk of violence, if so, as an employer you must set up procedures to eliminate or minimize the risks to your employees. These sections also require that you instruct workers on the hazards of workplace violence and on appropriate responses to violence​. You are able to download and print your certificate of completion immediately after completing the course.